| v About CSI The seed for the Computer Society of India (CSI) was first sown in the year 1965 with a handful of IT enthusiasts who were a computer user group and felt the need to organize their activities. They also wanted to share their knowledge and exchange ideas on what they felt was a fast emerging sector. Today the CSI takes pride in being the largest and most professionally managed association of and for IT professionals in India. The purposes of the Society are scientific and educational directed towards the advancement of the theory and practice of computer science and IT. The organisation has grown to an enviable size of 1,00,000 strong members consisting of professionals with varied backgrounds including Software developers, Scientists, Academicians, Project Managers, CIO's , CTO's & IT vendors to just name a few. It has spread its branches all over the country. Currently having more than 500 student branches and rooted firmly at 73 different locations, CSI has plans of opening many more chapters & activity centers in smaller towns and cities of the country. The idea is to spread the knowledge, and provide opportunities to as many interested as possible. For more information please visit www.csi india.org About Nihilent Technologies Nihilent Technologies Limited is a global consulting and IT services solutions integration company using a holistic and systems approach to problem solving. Headquartered in Pune, India, Nihilent has experience in international consulting, IT outsourcing and IT services, and has helped more than 300 customers in more than thirty countries. Nihilent's operations span North America, Europe, Africa, Asia and Australia. For more information please visit www.nihilent.com.
| vii About Editors Dr. G. P. Sahu is an Associate Professor, Motilal Nehru National Institute of Technology Allahabad, India. He has more than 18 years of teaching and research experience. He completed his one year Post Doctoral Fellowship program from California State University Monterey Bay, California, US and Ph.D. in Management from Indian Institute of Technology Delhi, India. His research interests are in the areas of MIS, e Governance and Green Information Systems. Dr. Sahu has published around 80 research papers in international journals and conferences. He has coordinated a few international conferences. He has also edited six books in the area of E governance. Dr. Sahu has acted as a reviewer for international journals. He is also a Guest Editor with International Journal of Electronic Governance. Dr. Sahu has been on the jury for the CSI Nihilent e Governance National Awards, India. E mail: [email protected] Dr. K. S. Vijaya Sekhar holds Ph.D. in Public Administration with specialization on Electronic Governance. His interest areas are Public Service Delivery using ICTs; Citizen Satisfaction towards ICT based services and eParticipation. He has over 20 research papers to his credit in International and National Conferences. He also Co edited four books in the area of e Governance. He is recipient of Best Paper Award for his research paper Measuring Sustainability in e Governance Projects presented in 2nd International Conference on ICT for Rural Development held at Institute of Business Management and Rural Development (IBMRD), Ahmednagar during 1 3 November 2014. He is currently with Research Center for e Governance (RCeG) at IIIT, Hyderabad and has over 25 years of professional experience. He was earlier associated with Centre for Economic and Social Studies (CESS), Administrative Staff College of India (ASCI) and ICRISAT. He is Life member of Computer Society of India and recipient of the coveted 'CSI National Service Award' for the year 2012 for his significant contribution to the e Governance. He has been associated with CSI Nihilent e Governance Awards (CNEA) since its very inception in the year 2003 and with CSI Special interest Group on e Governance from the year 2007. He is also Joint Convener for CSI Nihilent e Governance Awards (CNEA) 2014 16. E mail: [email protected] Prabhu Gollamudi, has extensive experience in the IT Industry, working for most part of his career with the IT majors and closely worked on several e governance projects, from concept to creation. He had also worked on system integration projects in the sectors of power, transport, banking, public administration and defence. During this journey, he had the opportunity to interact with several Government officials at various levels that enabled him to understand the Government processes for implementing e Governance projects. His stint as Vice President (Business Development) in UK for an Indian major IT company provided exposure to business management and projects execution from a global perspective.
| ix * CSI Nihilent eGovernance awards 2016 Award winning nomination Contents Acknowledgements (xv) Foreword, President, CSI (xvii) Message, Vice Chairman and CEO, Nihilent Technologies Ltd. (xix) Message, Convener, CSI SIGeGov (xxi) Preface, G P Sahu, K S Vijaya Sekhar, Prabhu Gollamudi (xxiii) About CSI SIGeGov, Ashok Agarwal and R K Bagga (xxv) SECTION I Invited Articles Critical Success Factors for Green Information Systems: Adoption and Government's Perspective Monika Singh and G. P. Sahu 3 Imperatives of Public Procurement: A Reality Check of Govt e Procurement Portals in India Prabir Panda and G. P. Sahu 13 SECTION II State and Sustenance Initiatives Nagaland State, Government of Nagaland* K. D. Vizo and Tongtiliba Longkumar 25 Odisha State, Government of Odisha* Aditya Mohapatra 38 Rajasthan State, Government of Rajasthan* Ashutosh M. Deshpande 48 Telangana State, Government of Telangana* Jayesh Ranjan 65 Sustainable eGovernment Projects An approach K. S. Vijaya Sekhar 82 SECTION III Projects 1. Citizen Services 1.1 Samadhan An Auto Escalation enabled Public Grievance Redressal Portal for Uttarakhand Department of Suraaj, Government of Uttarakhand Chandresh Kumar and Himanshu Kumar 1.2 Citizen Centric Services under the Portal e Cooperatives* Department of Cooperation, Government of Madhya Pradesh Sanjay Mohan Bhatnagar and A. N. Siddiqui 89 96