Download BlackBerry Enterprise Server for Microsoft Exchange - 5.0.2 - O2 PDF

BlackBerry Enterprise Server for Microsoft Exchange - 5.0.2 - O2
Name: BlackBerry Enterprise Server for Microsoft Exchange - 5.0.2 - O2
Author: research in motion
Pages: 87
Year: 2010
Language: English
File Size: 671 KB
Downloads: 0
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Contents1Overview: BlackBerry Enterprise Server..................................................................................................................................62Planning a BlackBerry Enterprise Server upgrade.................................................................................................................7Supported BlackBerry Enterprise Server versions that you can upgrade.................................................................................7Replacing the BlackBerry Manager with the BlackBerry Administration Service...................................................................7Upgrade implications for the BlackBerry Configuration Database..........................................................................................8Synchronizing data over the wireless network automatically...................................................................................................8Upgrade applications for service packs.......................................................................................................................................83Hardware requirements: BlackBerry Enterprise Server.........................................................................................................104System requirements..................................................................................................................................................................11System requirements: BlackBerry Enterprise Server..................................................................................................................11System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager.....................................12System requirements: BlackBerry Enterprise Server databases................................................................................................13System requirements: BlackBerry Attachment Service..............................................................................................................14System requirements: BlackBerry Collaboration Service...........................................................................................................15System requirements: BlackBerry MDS Connection Service.....................................................................................................15System requirements: BlackBerry MDS Integration Service......................................................................................................16System requirements: BlackBerry Monitoring Service...............................................................................................................16System requirements: BlackBerry Router.....................................................................................................................................17System requirements for your organization's environment.......................................................................................................17System requirements: Browsers for BlackBerry Web Desktop Manager, BlackBerry Administration Service, and BlackBerry Monitoring Service users............................................................................................................................................ 18 System requirements: Messaging server.....................................................................................................................................19System requirements: Firewall......................................................................................................................................................19System requirements: Instant messaging server........................................................................................................................20Supported features and environments.........................................................................................................................................20Unsupported environments...........................................................................................................................................................215Preupgrade tasks.........................................................................................................................................................................22Configuring a Microsoft Exchange 2010 messaging environment...........................................................................................22Create a Windows account that has a Microsoft Exchange 2010 mailbox......................................................................22Configure Microsoft Exchange 2010 permissions for the Windows account..................................................................22Turn off client throttling in Microsoft Exchange 2010.......................................................................................................23


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Increase the maximum number of connections to the Address Book service in Microsoft Exchange 2010...............23Configure a management role for Microsoft Exchange Web Services.............................................................................24Configure the BlackBerry Enterprise Server to run without public folders.....................................................................24Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for Microsoft Exchange 2010...................................................................................................................................................... 24 Configuring a Microsoft Exchange 2007 messaging environment..........................................................................................25Create a Windows account that has a Microsoft Exchange 2007 mailbox.....................................................................25Configure Microsoft Exchange 2007 permissions for the Windows account..................................................................25Permit BlackBerry device users to send email messages in a Microsoft Exchange environment................................26Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for Microsoft Exchange 2007...................................................................................................................................................... 26 Configuring a Microsoft Exchange 2003 messaging environment..........................................................................................27Create a Windows account that has a Microsoft Exchange 2003 mailbox.....................................................................27Configure Microsoft Exchange 2003 permissions for the Windows account.................................................................27Permit BlackBerry device users to send email messages in a Microsoft Exchange environment................................28Configure permissions for the Windows account........................................................................................................................29Prevent the Microsoft Exchange known issues for wireless calendar synchronization..........................................................29Verify if the Windows account can access a user account in Microsoft Exchange.................................................................30Configuring connections for the BlackBerry Enterprise Server databases..............................................................................30Specifying permissions when you connect to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication.................................................................................................... 31 Specifying permissions for the Windows account or Microsoft SQL Server account.....................................................31Assign permissions to the Windows account or Microsoft SQL Server account.............................................................31Configuring authentication to the BlackBerry MDS Integration Service database.......................................................32Resolving IT policy and application control policy conflicts in a mixed version environment...............................................32Resolve IT policy and application control policy conflicts in a mixed version environment..........................................33Backing up the BlackBerry Enterprise Server databases...........................................................................................................33Back up the BlackBerry Enterprise Server databases........................................................................................................33Migrating BlackBerry MDS Runtime Applications......................................................................................................................34Migrate data from the BlackBerry MDS Integration Service discovery database to the BlackBerry MDS Integration Service database..................................................................................................................................................................... 35 Install the SNMP service for monitoring by the BlackBerry Monitoring Service.....................................................................35Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager........................................................................................................................................................................................... 36 Creating a BlackBerry MDS Integration Service pool.................................................................................................................36


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Create the DNS record for a BlackBerry Administration Service instance or BlackBerry MDS Integration Service instance ........................................................................................................................................................................................................... 37 Applications that are installed with the BlackBerry Enterprise Server components..............................................................38Prerequisites: Upgrading the BlackBerry Enterprise Server software......................................................................................38Performing a test upgrade of the BlackBerry Configuration Database...................................................................................40Perform a test upgrade of the BlackBerry Configuration Database................................................................................406Upgrading the BlackBerry Enterprise Server software by using the in place upgrade process.....................................42Upgrade the BlackBerry Enterprise Server software by overwriting the existing version and use the existing BlackBerry Configuration Database................................................................................................................................................................. 42 Specifying a name for the BlackBerry Administration Service pool during the installation process...........................44Upgrade the BlackBerry Enterprise Server instances that you configured for disaster recovery.........................................457Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrade the existing BlackBerry Configuration Database............................................................................................................................................................. 46 Upgrade a BlackBerry Configuration Database..........................................................................................................................46BESMgmt.cfg properties........................................................................................................................................................47Install the BlackBerry Enterprise Server on a new computer and upgrade the existing BlackBerry Configuration Database ........................................................................................................................................................................................................... 48 Specifying a name for the BlackBerry Administration Service pool during the installation process...........................50Move user accounts to a new BlackBerry Enterprise Server using the BlackBerry Administration Service........................50Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure...............................51Start the new BlackBerry Enterprise Server.................................................................................................................................518Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and create a BlackBerry Configuration Database............................................................................................................................................................. 52 Create a BlackBerry Configuration Database..............................................................................................................................52BESMgmt.cfg properties........................................................................................................................................................53Install the BlackBerry Enterprise Server on a new computer and create a new BlackBerry Configuration Database.......54Specifying a name for the BlackBerry Administration Service pool during the installation process...........................569Upgrading the BlackBerry Enterprise Server software in phases........................................................................................57Upgrade multiple BlackBerry Enterprise Server instances in phases.......................................................................................57Upgrade a standalone BlackBerry Router....................................................................................................................................5810Postupgrade tasks.......................................................................................................................................................................59Resend the database mirroring parameters to BlackBerry Enterprise Server components...................................................59


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Restore the BlackBerry MDS Connection Service configuration files......................................................................................59Upgrade the BlackBerry database notification system..............................................................................................................60Best practice: Running the BlackBerry Enterprise Server..........................................................................................................61Configuring support for Unicode languages...............................................................................................................................61Configure support for Unicode languages..........................................................................................................................61Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages.................62Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment......63Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets..............64Log in to the BlackBerry Administration Service for the first time............................................................................................64There is a problem with this website's security certificate................................................................................................64Configuring BlackBerry MDS Integration Service high availablility during the upgrade process........................................65Install a BlackBerry MDS Integration Service pool in an upgraded environment..........................................................66Change applications to support BlackBerry MDS Connection Service failover......................................................................66Configuring support for new attachments...................................................................................................................................67Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions...................................67Configure an upgraded BlackBerry Attachment Service to support new attachment distillers...................................67Assigning an IT policy to a group..................................................................................................................................................68Remove an IT policy from a user account............................................................................................................................68Restrict database permissions for the BlackBerry Attachment Service...................................................................................68Configuring minimum Microsoft SQL Server permissions for the Windows account.............................................................69Configure minimum Microsoft SQL Server permissions for the Windows account........................................................70Configuring a computer for monitoring.......................................................................................................................................70Configure the SNMP service for monitoring.......................................................................................................................70Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server............................................7111Troubleshooting the BlackBerry Enterprise Server upgrade process..................................................................................72Failed to write License Key to the Database................................................................................................................................72Previous version detected but no database available................................................................................................................72You encounter errors when you try to upgrade the BlackBerry Configuration Database......................................................73You cannot resolve errors that occur when you move users......................................................................................................73A third party tool did not install and the BlackBerry Enterprise Server setup application closed........................................73The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005.............73The setup application did not prompt you to change or confirm the MAPI profile................................................................74The BlackBerry Monitoring Service cannot monitor events.......................................................................................................74Restore a BlackBerry Configuration Database............................................................................................................................75


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Users experience unexpected behavior with message lists and calendars on BlackBerry devices......................................75Various BlackBerry Enterprise Server components do not start...............................................................................................76You cannot access the BlackBerry Administration Service........................................................................................................77You cannot create a user account in the BlackBerry Administration Service..........................................................................77The BlackBerry Administration Service pool name is the same as the FQDN of the host computer...................................7712Provide feedback.........................................................................................................................................................................7913Glossary.........................................................................................................................................................................................8014Legal notice..................................................................................................................................................................................83


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Overview: BlackBerry Enterprise Server1 The BlackBerry Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry devices. The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide BlackBerry device users with mobile access to your organization's resources. The BlackBerry Enterprise Server supports AES and Triple DES encryption to protect and ensure the integrity of wireless data that is transmitted between the BlackBerry Enterprise Server components and BlackBerry devices. You can select from more than 450 IT policy rules that you can configure to control the features of the BlackBerry devices that are used in your organization's environment. The BlackBerry Enterprise Server supports several optional components and configurations to meet your organization's requirements. The BlackBerry Collaboration Service integrates with supported third party instant messaging servers to permit users to access your organization's instant messaging system from their BlackBerry devices using the BlackBerry instant messaging client. The BlackBerry MDS Integration Service supports custom application development and distribution. You can configure the BlackBerry Enterprise Server and the BlackBerry Enterprise Server components to support high availability to enhance the consistency and reliability of your organization's environment. You can manage the BlackBerry Enterprise Server, BlackBerry devices, and user accounts using the BlackBerry Administration Service, a web application that is accessible from any computer that can access the computer that hosts the BlackBerry Administration Service. You can use the BlackBerry Administration Service to manage a BlackBerry Domain, which consists of one or more BlackBerry Enterprise Server instances and remote components that use a single BlackBerry Configuration Database. Upgrade GuideOverview: BlackBerry Enterprise Server6


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Planning a BlackBerry Enterprise Server upgrade2 If your organization's environment includes only one BlackBerry Enterprise Server at version 4.0 SP7 or 4.1 SP3 or later, you can upgrade the BlackBerry Enterprise Server to the latest version by overwriting it or by installing the BlackBerry Enterprise Server on a different computer and moving the user data to the upgraded BlackBerry Enterprise Server. If your organization's environment includes more than one BlackBerry Enterprise Server at version 4.1 SP3 or later, you can upgrade each BlackBerry Enterprise Server instance to the latest version in phases to reduce the risk to your organization's environment and minimize the number of users that are affected at the same time. For information about upgrading more than one BlackBerry Enterprise Server, see the BlackBerry Enterprise Server Upgrade Planning Guide. Supported BlackBerry Enterprise Server versions that you can upgrade You can upgrade the following BlackBerry Enterprise Server versions to the latest BlackBerry Enterprise Server version: BlackBerry Enterprise Server 5.0 or later BlackBerry Enterprise Server 4.1 SP3 or later BlackBerry Enterprise Server 4.0 SP7 if there is only one BlackBerry Enterprise Server instance in your organization's BlackBerry Domain. If there is more than one BlackBerry Enterprise Server instance in your organization's BlackBerry Domain, you must upgrade to BlackBerry Enterprise Server 4.1 SP3 or later before upgrading to the latest version. If your organization has a BlackBerry Enterprise Server version that is not listed, you must first upgrade to one of the supported BlackBerry Enterprise Server versions. Replacing the BlackBerry Manager with the BlackBerry Administration Service In BlackBerry Enterprise Server versions later than version 4.1, the BlackBerry Administration Service replaces the BlackBerry Manager as the BlackBerry Enterprise Server component that you use to manage the BlackBerry Enterprise Server and BlackBerry device users. During the BlackBerry Enterprise Server upgrade process, the setup application removes the BlackBerry Manager. If you installed a standalone BlackBerry Manager, you can remove the BlackBerry Manager after you install the BlackBerry Administration Service. After the BlackBerry Enterprise Server upgrade process completes, you must create administrator accounts for the administrators in your organization and provide the administrators with new login information and the BlackBerry Administration Service web address. If you try to run the BlackBerry Manager, it displays the "DB version greater than maximum currently supported" message and closes. Upgrade GuidePlanning a BlackBerry Enterprise Server upgrade7


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Upgrade implications for the BlackBerry Configuration Database When you upgrade the BlackBerry Enterprise Server to the latest version, you must also upgrade the BlackBerry Configuration Database to the latest version. To upgrade the BlackBerry Configuration Database, you can use the setup application to install or upgrade BlackBerry Enterprise Server components. The installation or upgrade process upgrades the BlackBerry Configuration Database automatically so that the database and components run the same version. If you do not want to use the setup application to upgrade the BlackBerry Configuration Database, you can run the database upgrade scripts on the database server. You cannot manage the BlackBerry Enterprise Server until you install the BlackBerry Administration Service version that is the same as the BlackBerry Configuration Database version or upgrade the BlackBerry Administration Service so that it is the same version as the BlackBerry Configuration Database. You might want to move an MSDE database such as a BlackBerry Configuration Database from MSDE to a version of Microsoft SQL Server that Microsoft fully supports. To upgrade a BlackBerry Configuration Database and move it from MSDE to Microsoft SQL Server, you should create a copy of the BlackBerry Configuration Database, move the copy to Microsoft SQL Server, and then upgrade the BlackBerry Configuration Database on the Microsoft SQL Server to the latest version. Synchronizing data over the wireless network automatically When you upgrade the BlackBerry Enterprise Server, the BlackBerry Synchronization Service sends updated service books to the BlackBerry devices that can synchronize data over the wireless network. BlackBerry Device Software versions 4.0 and later can synchronize data automatically if the BlackBerry Enterprise Server is running. If the data does not synchronize automatically, you must use the BlackBerry Administration Service to resend the service books and synchronize the data. Upgrade applications for service packs You can install or upgrade the BlackBerry Enterprise Server, including service packs, by running the setup application. You can also upgrade the BlackBerry Enterprise Server to a service pack by running the upgrade application for service packs, which is available for download from www.blackberry.com/support. For BlackBerry Enterprise Server versions that are earlier than version 5.0 SP2, you cannot use the upgrade application for service packs to perform a full installation of the BlackBerry Enterprise Server. For example, if you use the setup application to install BlackBerry Enterprise Server 5.0 one one computer and then you use the upgrade application for service packs to upgrade to BlackBerry Enterprise Server 5.0 SP1, and you want to install BlackBerry Enterprise Server 5.0 SP1 on a second computer in the BlackBerry Domain, you must perform one of the following tasks: on the second computer, install BlackBerry Enterprise Server 5.0 and then run the upgrade application for service packs contact BlackBerry Technical Support Services to download the setup application for BlackBerry Enterprise Server 5.0 SP1 and then run the setup application on the second computer Upgrade GuideUpgrade implications for the BlackBerry Configuration Database8


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